Multifunctional web application designed to support work of sales managers, marketing managers and their business partners (distributors/stores).

 

 

It enables a comprehensive communication, reporting, and sales processes automatization (orders, complains).

The application works on notebook or desktop PC as well as on mobile devices (tablet).

Functionalities

REPORTING

Reporting is performed through predefined, intuitive cockpits. For detailed analysis user can drill down to get access to dedicated tables, charts or OLAP cubes. The range of reports available for the user is defined by the system administrator through the proper assignment of roles and rights

MANAGER'S COCKPIT

The Manager’s cockpit is an area used for sharing key performance indicators (KPIs) and messages defined in the system with other users

GEOMARKETING

Reporting sales data on Google Maps. The presentation is based on multilevel reports. The data is presented by the regions, or by any other analytical category, including specific client (their sales on graphs divided by brands), custom baskets, or particular sales representatives and their regions.

OLAP FAST GRID

An OLAP Fast Grid module is available for advanced business analysts who need quick and easy access to large amounts of data. It provides easy access to the required tables and charts directly from OLAP cubes. Reports can be exported to MS Excel, shared with other users and be presented in a dashboard.

TRADE PROMOTION MANAGEMENT

Supports planning and settlement of an entity’s trade promotion budget. Makes it easy to define long- and short- term promotional activities for selected customers. Helps to measure the effectiveness of promotional activities. Uses historical data to develop the best methods to increase sales

MESSAGES

The messaging module is an area of mutual communication in the system, where key information is published and shared with other users (including business partners)

ORDERS

It allows business partners (distributors / stores) to place orders that conform producer standards like logistic minimum, product mix, promotional products. Orders are transferred directly (EDI technology) to the producer or logistic centre. System supports also other processes like: invoices, claims, packaging notes

LOYALTY

System lets the user define simple loyalty programs based on orders data or resale data carried out in the system. The system may facilitate collection of points on dedicated accounts for each business partner (distributors / stores), redeem points on prize or rebates and classify participants into groups with different levels of privileges

PRODUCT CARD

Catalog of products that provides access to product cards that contain key information and pictures

SURVEYS

Simple way of defining surveys and sharing directly to target groups. Monitor of opening rate or even enforce completing the survey. Collect and evaluate responses and finally analyzes gathered information. It also allows to easily share your feedback with your target group

CUSTOMER CARD

Catalog of customers that provides access to all important information and business logistic data

Services

HELP DESK

Comarch Helpdesk is the 1st line of support for Comarch SFA system users. Comarch consultants provide telephone support available in 6 languages (EN, DE, PL, UA, RU, FR) - 5 days a week, 8 hours a day.

TECHNICAL SUPPORT

Comarch 2nd line of support provides email support (ticketing system) concerning the installation, configuration and bug fixing.

MOBILE DEVICE SERVICE

Comarch provides additional mobile device services in order to ensure uninterrupted work for mobile users.

TRAINING

Comarch provides system users with professional training sessions. Trainings are carried out by a professional team of consultants from our Training Center.

HOSTING

Comarch Hosting provides a complete IT environment for applications located in one of the Data Center locations. The secure infrastructure and management services guarantee the efficient operation of business applications. Comarch Data Centers are located in Germany (Frankfurt, Dresden) , France (Lille), USA (Chicago), Poland (Cracow, Warsaw).

MOBILE DEVICES SALES

Comarch works with leading hardware suppliers, including mobile device manufacturers like Apple (Comarch is Apple’s Authorised Reseller) and Samsung.

DATA NORMALIZATION AND HARMONIZATION

As part of the implementation of the Online Distribution module, Comarch offers one-time or cyclical normalization and harmonization services for data obtained from distributors / wholesale outlets.

DATA QUALITY VERIFICATION

As part of the implementation of the Online Distribution module, the cyclical verification of data, obtained from distributors/wholesale outlets, is performed by comparing electronic data with hard-copy versions (reports, and lists generated by the distributor).

GEOCOORDINATES FOR EACH POINT OF SALE

As part of the Geomarketing service we provide application sharing geocoordinate assignment to each point of sale.

Benefits of Online Sales Support

Benefits

 

  • Effective B2B communication (orders, claims, mailing subscriptions, surveys, dedicated individual marketing actions, trade marketing content)
  • Daily monitoring of:

      - resale/purchase progress

      - distribution development

      - reserve management

  • Lower costs of servicing your partner
  • Possibility of immediate reaction to results and market changes
  • Access to current sales and purchase reports
  • KPI reports including target completion level

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