Future of retail

Consumer survey conducted
in 6 European countries

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vision of

shopping 2030

  • 0%
  • believe that most stores will provide customers with digital services
  • 0%
  • agree that cash registers/PoS will be replaced with digital or mobile payments
  • 0%
  • think that there will definitely be fewer physical stores than there are now
  • 0%
  • approve that store personnel will be replaced with personal digital advisors

interest in personalised
offers based on

personal data across countries:

0%
Netherlands
0%
Switzerland
0%
Germany
0%
0%
Poland
0%
United Kingdom
0%
Italy

Italians are most open towards personalised offers and there are huge differences between age groups.
Learn more about it and download the full report:

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Customer loyalty at
BRICK-AND-MORTAR RETAIL

the most and least important reasons why customers return

Apparel

TV & HI-FI

0%

opportunity
to touch and buy
the product

0%
0%

customer
centric support

0%

Customer loyalty
Programmes:

preferred way of communication

Touchpoints at the PoS play an important role.         
0%
Online
0%
at a counter
in the store
0%
Via Smartphone app

there are big differences between countries.
learn more about it in the full report.

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Future of Retail

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